Returns Policy
Contact us prior to sending back any returns. Unsolicited returns will not be accepted.
WITHOUT EXCEPTION, returns are accepted for products which meet ALL of the following criteria:
- Purchased in the past 4 months
- Unopened
- Unmarked with any sticker, label, writing, or other marks
- Stored in a manner in keeping with our storage requirements (room temperature not exceeding 30 degrees Celsius)
- Shipped directly to the clinic*
Accepting returns is at the sole discretion of Helixor Canada. Products can be returned for credit on account only – no refunds. Products which have been drop-shipped for free to a patient will be subject to a restocking fee to cover shipping costs, equal to the amount of the original cost.